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Frequently Asked Questions

Welcome to Supply Partners Online Shop

We’ve designed this site to make your experience smoother, based on the most common requests we’ve received from customers. Now, you can:

  1. See your live price list

  2. Check stock availability by location

  3. View statements and past orders

  4. Access open quotes

  5. Order directly via the SP Shop

  6. Place orders on your credit account

  7. Pay for orders via credit card

We’ve also added a freight calculator to help you get an accurate estimate. Once you place your order, our team will process it, and we’ll get in touch if needed.


To reorder, go to ‘My Orders’ in your account. Click ‘Reorder’ and you’ll be taken to your cart, where you can adjust your products if needed.

We recommend having your custom pricelist handy. Use the product codes from your list to search and add items to your cart. When you’re ready, go to your cart and click ‘Checkout’ to follow the next steps.

  • Billing address: confirm or edit your billing details.
  • Delivery address: select an existing address or add a new one.
  • Delivery details: let us know if the address is business or residential, and if a forklift is available. This helps us arrange the right delivery method.
  • Enter your PO number or reference (must be unique for each order).
  • Ship date: choose ‘Ship as soon as available’ or enter a requested ship date.
  • Add any notes or instructions for our team.
  • You can also upload a purchase order or related document.

Check stock for each item in your order. If anything is out of stock, let us know whether you’d like the available items shipped now or would prefer to wait until everything is in stock. Items marked ‘Special Order’ may come from another warehouse or have a lead time.

Choose delivery or pickup. Freight costs are shown at this step and included in your total. Then choose how to pay:

  • If you have a credit account, add the order to your account for processing.
  • Pay by credit card through our secure payment page.
  • Or submit your order as a request, and we’ll get in touch to discuss it.

You’ll receive a Sales Order (SO) number and an email confirmation. Feel free to call our customer experience team anytime to discuss your order.

Click ‘My Account’ at the top of the page. Here you can:

  • Download your custom pricelist
  • View and download current and historical statements
  • Check open quotes awaiting confirmation
  • View current orders awaiting shipment
  • Find historical invoices
  • Duplicate or favourite past orders for easy reordering
  • Update your contact information

Your Account Manager’s contact details are under ‘My Account’. Alternatively, call us on 1300 SUPPLY (1300 787 759) and our Client Solutions Team will help.

Go to ‘My Account’ and download your pricelist in Excel format. You can then use it to search for products and check availability across our locations.

Your quotes are in the ‘My Account’ section at the top of the page.

You’ll find all your past and current orders in ‘My Account’. You can favourite any order for quick access, or use the ‘Reorder’ button to make changes and place a new order.

Use the menu to browse products by category or brand, or enter a product code from your custom pricelist into the search bar. You’ll see your pricing and stock availability once you’re logged in.

If a product is marked ‘Special Order’, it may come from another warehouse or have a lead time. We’ll confirm the details when we get in touch, or you can call us for more information.

No worries. Call us on 1300 SUPPLY (1300 787 759) or email orders@supplypartners.com.au to cancel or change your order.

You’ll find our warehouse locations in the footer of every page, or on our Locations page.


Visit www.supplypartners.shop. If you need login details or a quick tour, contact your Account Manager or any of our team, and we’ll be happy to help.

Can't find what you're looking for? 

Give our friendly team a call on 1300 787 759 or email our team.

Contact us