Reordering

You can choose to reorder an order you have placed before, by clicking on ‘My Orders’ in your account section. Simply hit the reorder button and you will be taken to the check out.  At this point you can add or remove any products.

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New Order

We recommend having your custom pricelist or our catalogue on hand, using the product codes as listed in your custom pricelist you can search for the exact product you want and add it to your cart.

You can review your shopping cart and when you are happy with the product and quantities click on ‘Process Checkout’ and follow the steps below.

Shipping & Billing 

- Edit or confirm your billing address

- Order Fulfillment: If one item is unavailable, do you want us to ship your order when that comes into stock or should we ship all on hand items now and supply any out of stock items when available? Our team will confirm this when they contact you to confirm your order

- Select Delivery or Pick-Up

- Select deliver ASAP or enter a requested shipment date - this will be the date Supply Partners sends the items out from their warehouse

- Enter Shipping Address - the dropdown list will contain all of your existing addresses which you can select or, you can add an address

- Confirm Forklift Availability - Please indicate your situation – this enables our team to book freight according to how it needs to be delivered to your site, without this information we cannot book freight for you 

More Info

- Please enter your PO number or your reference to the order

- Please advise on any notes to accompany the order so our team can be aware 

- You can also upload a Purchase Order or document that will attach to this order 

Payment

- Currently we just require that you click on ‘Place Order’ and this will come to Supply Partners as an order request, we will then be in contact with you to confirm your order and advise of any freight costs and any ‘Special Order’ considerations 

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Once Placed

You will see an SOXXXXXX number – this is your quotation number with Supply Partners, you will also receive an email with a copy of your quotation that is required to be confirmed.  We will call you to confirm your order, you are more than welcome to call our customer experience team when you’re ready and we can confirm your order and prepare for shipping.  

You can access your account via the ‘My Account’ feature at the top of the webpage. This will take you to your account live account with Supply Partners. From here you will be able to:

Your Supply Partners BDM is listed with their contact details under 'My Account', you can contact them directly or you can call 1300 SUPPLY (1300 787 759) and our customer experience team will be able to help you.

Your Custom Pricelist can be found via the 'My Account' feature at the top of the webpage. You can download this pricelist to excel and store this file locally to use as a reference.

Using the product codes in your Custom Pricelist you can easily use the search bar at the top of the page on the site to search, check availability at any of our locations – and order should you choose.

Your Quotes can be found via the 'My Account' feature at the top of the webpage.

Your Orders can be found via the 'My Account' feature at the top of the webpage. When reviewing your orders you can add any of these historical orders as a ‘favourite’ which you can filter to when you want to pull that quote or order back up.

You can also simply use the ‘reorder’ button on any historical order which you can adjust and reorder. 

Once logged in you will be able to see your custom price alongside any of our products and check the current stock availability for that item.

If this is indicated alongside your product, you can still order this product through the Supply Partners shop, but it may be a product which we need to supply from an alternative warehouse or there may be a lead time on that product.  We’ll advise you of this when we contact you to confirm your order, or simply give us a call.

If you need to cancel or adjust your order – no problem, just give us a call on1300 SUPPLY (1300 787 759), send a reply email, or let us know when we call you. 

A list and address of all our warehouse and office locations can be found here or at the footer of any page.

Use the websites menu to navigate through our products by category and then brand or,

Use the product code in your price catalogue or custom price file to search for an item using the search bar.

You can access the shop at www.supplypartners.shop

Contact your BDM or any of our friendly team at Supply Partners and we will email you your credentials and can take you through a quick tour and introduction to the site